Shipping & Handling

  • All orders ship direct from our factory in Smethport, Pennsylvania 
  • If you need to cancel or change your order, please contact us as soon as possible. Once your order ships, we are not able to change or cancel it.
  • All orders are shipped via USPS  
  • Please allow 1-2 business days for us to process and ship your order. Orders received by 2pm EST will typically ship same day. If your order is customized, please allow 3-5 business days. We will send you your tracking number when your order ships. 
  • We ship to most international destinations. Shipping cost is calculated by weight. International orders ship via USPS First Class International or Priority Mail Express International. Please be aware the buyer is responsible for any customs charges/import taxes (this charge varies from country to country and is not controlled by Chef Specialties).
  • Your order will be shipped securely in an unmarked shipping box 
  • We do our best to accommodate rush orders and special requests