FAQ

Salt is corrosive and will corrode a pepper mill mechanism over time. Key features built into our salt mills to protect against corrosion are anodized components and durable ceramic grinding mechanisms. 

No, salt is corrosive and will corrode a pepper mill mechanism over time. Salt mills feature protective features such as anodized components and ceramic grinding mechanisms. 

All of our mills, minus disposables, are re-fillable. Remove the top knob (counterclockwise) to lift off the top of the mill to access the spice chamber. If you are re-filling a combo unit, you access the pepper chamber by following the same steps above. 

Clean the exterior of your mill by wiping with a soft damp cloth. Avoid the use of chemicals and abrasives as these may damage the finish. Our grinding mechanisms are maintenance free under normal use. If spice inside your mill becomes wet, the spice will need to be removed. Our mills are not dishwasher safe. 

Orders received by 1pm EST will ship same day. Orders received after 1pm EST or during weekends and holidays will ship the following business day. Please allow 3-5 business days for customized orders. We do our best to accommodate rush orders and special requests. 

If you need to cancel or change your order, please contact us as soon as possible. Once your order ships, we are not able to cancel or change it. 

All orders ship directly from our factory in Smethport, Pennsylvania

We accept all major credit cards and PayPal 

Yes, we ship to most international destinations via USPS First Class and do so regularly. Please be aware Chef Specialties is not responsible for any customs charges/import taxes. 

We guarantee our grinding mechanisms for life. Housings are not covered. Terms and conditions of our guarantee can be found here. If you experience a performance issue with your product, please contact us for support. 

FREE 30 Day Returns 

Not happy with your purchase? That's ok! We want you to be happy. We offer free 30-day returns on all U.S. orders from chefspecialties.com. All returned items must be in new and unused condition with the original packaging. We issue refunds to the original payment method. We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement. Returns will be processed within 3-5 business days of arrival, and an e-mail confirmation will be sent. To initiate your return, please contact us.

Gift cards, sale items, factory seconds, and customized products are Final Sale. 

If you were sent the wrong item, a damaged item, or are having problems with the item please contact us as we may be able to help you without the need for a return.

We do not offer direct exchanges, so if you wish to exchange an item, you will need to return the item for a full refund and place a new order for your replacement. Instructions to process your return can be found here.