Frequently Asked Questions

Orders received by 1pm EST will ship same day. Orders received after 1pm EST or during weekends and holidays will ship the following business day. Please allow up to 3 business days for laser engraved orders.

We do our best to accommodate rush orders and special requests. Please contact us.

Our goal is to fulfill orders as quickly as possible. As a result, we can’t change or cancel an order after it is placed. You can, however, return the item to us as long as it meets our return policy. Thanks for your understanding.

FREE 30 Day Returns 

We offer free 30-day returns on all U.S. orders placed via chefspecialties.com. All returned items must be received in new and unused condition with the original packaging for credit. To initiate your return, please contact us.

Returns will be processed within 3-5 business days of receipt, and an e-mail confirmation will be sent.  Refunds are issued to the original payment method.

Gift cards, sale items, factory seconds, and laser engraved items are Final Sale. 

We do not offer exchanges. If you wish to exchange an item, you will need to return the item for a refund and place a new order for the replacement.

All orders ship directly from our factory in Smethport, Pennsylvania

Yes, we ship to most international destinations via USPS or UPS. Chef Specialties is not responsible for any customs charges/import taxes. 

No. Salt is corrosive and will corrode a pepper mill mechanism over time. Key features built into our salt mills to protect against corrosion are anodized components and durable ceramic grinders. Conversely, we do not recommend using your salt mill to grind pepper because it will not work as well and you will lose the full range of adjustment.

All of our mills are re-fillable. To re-fill your mill or combo, remove the top knob (counterclockwise) and lift off the top of the mill to access the spice chamber. We recommend limiting wood mills to 3/4 full for best performance. Wood salt shakers can be re-filled by removing the rubber plug at the base.

Clean the exterior of your mill by wiping with a soft damp cloth. Avoid the use of chemicals and abrasives as these may damage the finish. Our grinding mechanisms are maintenance free under normal use. If spice inside your mill becomes wet, the spice will need to be removed. Our mills are not dishwasher safe. 

We guarantee our grinding mechanisms for life. Housings are not covered. Terms and conditions of our guarantee can be found here. If you experience a performance issue with your product, please contact us for support, we can often troubleshoot issues remotely.